At ASFAR, every piece is crafted with care and precision. We stand by the quality of our designs, and we want you to feel confident in your purchase.

1. Eligibility for Returns & Exchanges

• Returns or exchanges are only accepted if there is an error on our part (e.g., incorrect size shipped, defective item, or damage during delivery).
• Items must be returned in their original condition: unused, unworn, unwashed, with all tags and packaging intact.
• Customized, altered, or final sale items are non-returnable.

2. Customer Responsibility

• If you wish to exchange or return an item for reasons not caused by ASFAR (such as a change of mind, preference, or wrong size selected at checkout), the customer is responsible for all shipping costs related to the return or exchange.

3. Damaged or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please notify us within 2 days of delivery.
• ASFAR will arrange a replacement, exchange, or refund at no additional cost to you.

4. Refunds

• Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–14 business days.
• Shipping fees are non-refundable, unless the return is due to ASFAR’s mistake.

5. Exchanges

• Exchanges are subject to stock availability.
• If the requested item is unavailable, you may choose another product of equal value or request a refund (if eligible).

6. International Orders (GCC)

• For GCC customers, customs duties, taxes, and shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect due to ASFAR’s error.

7. Contact Us

For any questions or assistance with returns and exchanges, please reach out:
📧 support@asfar.ae